Am I subject to any terms & conditions?
Yes, you are bound by our Terms & Conditions. We cannot alter them under any circumstances so please do not ask for special dispensations as they cannot be given.
I missed my flight, what happens?
If you fail to turn up, arrive late or miss your flight you will lose your monies and forfeit your ticket.
How long is my ticket valid for?
All tickets are valid for 12 months from the date of purchase. You must fly within this period.
I have an existing injury can I still fly?
All passengers with existing injuries should seek medical advice before booking a flight. We cannot be held responsible for aggravating an existing injury. If you a holder of a Gift Voucher we will allow you to transfer the voucher to another person.
We recommend that you take out Travel Insurance coverage in the event you are prevented from flying due to illness or injury.
What happens if I fall ill?
We recommend that you seek and take out Insurance to cover the possibility of illness or injury preventing you from flying.
If it is within 7 days of the flight we will allow you to transfer your ticket to another person to replace you on the flight and we will ourselves endeavour to find a replacement as well.
But if no replacement can be found the ticket will be forfeited.
Can I cancel and get a refund on my flight ticket?
If you cannot reschedule from a cancelled flight you may request a refund. Please note: Gift Vouchers and discounted tickets are strictly non-refundable. Flight cancellations are not allowed within 7 days of the flight.
All other tickets can be refunded less an administration fee of $15.
What do I do if my flight is cancelled?
If your flight is cancelled you can reschedule to an alternate date. Simply contact our office on 1300 555 711 or via email email@example.com
Am I Insured?
Yes, you will be insured whilst flying with us. It is a requirement of (CASA) Civil Aviation Safety Authority to carry Air Carriers Liability Insurance.
However we do recommend you take out your own travel insurance to cover the possibility of illness or injury preventing you from flying on your chosen day.
Are discounts available for groups?
Yes, we offer group discounts for 4 or more persons.
How do I pay for a flight?
Book Online using Credit Card or Paypal.
Can you accommodate corporate groups?
We can cater for Corporate groups up to 20 persons. Please contact us on 1300 555 711 for information and quote.
How long is a Gift Voucher valid for?
12 months from the date of purchase.
The recipient must fly within this period or extra charges will apply to extend the validity. They are transferable but are not refundable.
Is balloon flight safe?
If in the right hands, yes. Hot Air Balloon Tasmania (Cloud 9 Balloon Flights) has a safety record and safety culture which our reputation has been built on over the past 26 years, so sit back, relax and enjoy the ride.
How long is the flight?
Flights are scheduled to last more than 45 minutes. The exact length depends on the availability & suitability of landing sites. For the whole flying experience, including breakfast allow 4 hours.
How high do you go?
Most flights take place from tree height to 2500 or more feet.
Where do we launch and land?
We choose the launch site on the morning of the flight depending on wind direction & speed, we have numerous launch sites to choose from. Landing will take place in a suitable location somewhere downwind of the launch site.
Is it cold during the flight?
You will find it no colder in the balloon than when you are on the ground. The burners, located above your head radiate some warmth so it’s quite pleasant in winter and hot in Summer.
What should I wear and bring?
Wear outdoor clothing a hat. Boots or closed in footwear. Do not wear expensive or white coloured clothing/shoes. Ballooning is an outdoor adventure experience and there is a fair chance that you will get a little dirty. Bring a camera and a good attitude. We cannot be held liable for the cleaning of clothing items.
Can anyone fly?
Minimum age is 7 years, we have no maximum age however it does pay to have a reasonable level of fitness.
How far do balloons fly?
It depends completely on the wind speed, usually somewhere between 5 and 20 kilometres.
Can extra people join me for breakfast?
Yes, you can. But try and tell us prior to the day.
What days do you fly?
We operate 7 days a week. You can check availability by viewing our Flight Calendar.
How is the balloon steered?
Yes, directional control is possible by ascending or descending into air currents going in a different direction.
Do we need to ‘Check In’ for our flight?
The pilot sends an SMS to your mobile phone to confirm the meeting time the day prior to your flight and then a final SMS on the morning of your flight to confirm the flight is going ahead.
If you do not receive an SMS the Pilot can be reached on: 0407 238 104.
How do I know whether my flight is going ahead?
The decision to meet for the flight is made 90 minutes prior to the meeting time. Your pilot will send an SMS to your mobile phone advising if the flight is on or has to be cancelled due to inclement weather.
Please note: The Pilot is the only person authorised to decide if the flight will take place..
Does the balloon fly in all weather conditions?
No. Hot air ballooning is a fair-weather activity. The idea is to have fun, so if conditions are not suitable we do not fly. Excessive wind, rain & fog are some of the things that keep us grounded.
IMPORTANT NOTE: we understand that it is disappointing to have a flight cancelled but the decision is made with your safety and enjoyment in mind. Please be understanding when this situation occurs – we never want to cancel a flight, it is mother nature who makes that decision for us! So if you feel the urge to yell at someone, yell at her.
How many people are in the basket?
Cloud 9 Balloon Flights has 3 balloons which can fly between 2-20 persons.
How long does it all take?
You can expect to be with us for about 3-4 hours. This includes the flight as well as the setting up and packing up of the balloon, as well as having breakfast after the flight.
What time do we meet?
We meet around 45 min before first light. You will find out the precise meeting time when you receive the text message from the pilot the day prior; rough guide: Summer – 4.30am and Winter – 6am
Where do you fly and meet for your flight?
Your flight meeting point
Country Club Tasmania Country Club Ave Prospect Vale TAS 7250